Refund policy

Returns & Refunds Policy

We want you to be happy with your purchase. Please read this policy carefully before ordering.

Change of Mind & Sizing

We do not offer returns, exchanges, or refunds for:

  • Change of mind

  • Incorrect size, colour, or style chosen

Please check the size guide and product details carefully before ordering.

Faulty or Incorrect Items

If your item is faulty, damaged, or incorrect, contact us within 30 days of receiving it:

info@merchmarketingservices.com.au

Include your order number, description of the issue, and photos. Approved returns must be:

  • Unworn and unused

  • In original condition with tags

  • In original packaging

Non-Returnable Items

  • Sale or clearance items

  • Gift cards

  • Underwear or swimwear (for hygiene)

  • Personal care or beauty items

  • Custom or personalised items

Refunds & Shipping

  • Return shipping is your responsibility unless the item is faulty or incorrect

  • Original shipping costs are non-refundable

  • Refunds are processed to your original payment method within 10 business days

Your Consumer Rights

Nothing in this policy limits your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure.